Mina F
This page was created as part of the Cloud Resume Challenge, if you would like to read about how I built this project there is a dedicated post on the blog section of this website.
Instead of replicating my resume on this page as per the challenge guidance, I decided on an alternative format to provide more information regarding my professional experience which spans industries including Banking, Education, and Sales.
Professional Experience:
Lloyds Banking Group (Business Support) : Brought in to support an insurance remediation project. I employed analytical techniques, followed FCA guidance, and leveraged strong organisation skills to reach appropriate remediation decisions in a timely manner. While there was an element of customer interaction in this role, as a natural people person I decided to move into a role with a stronger focus on customer relationships.
Bairstow Eves Country Wide (Sales negotiator) : Initially hired as a sales negotiator before being promoted to handle valuations and manage transactions. I demonstrated excellent property market acumen, strong client management, and expert negotiation skills to complete over £10M worth of property transactions.
Country Wide Group rebranded the branch which involved store closure due to refurbishment, this presented an opportunity to move forward with other employment opportunities.
VTS Further Education College (Business Support / IT Trainer) : First hired in a business support function within the IT department before being trained to deliver engaging and effective IT training sessions. This role developed my ability to explain technical concepts and my proficiency in doing so was recognised as I was awarded the equivalent of an “Outstanding” grade by Ofsted. I also streamlined processes by establishing a cloud-based coursework distribution platform and maintained the student computer lab providing technical support to both students and other departments.
I thoroughly enjoyed this role and felt particularly fortunate that I was given the opportunity to teach and mentor younger students. The stakeholders of the company routinely expressed their desire to onboard more students and this led to me founding a small niche recruitment business.
Choosing Prospects (Business Development / Director): I founded Choosing Prospects with a focus on further education recruitment. Through fostering partnerships with local authorities and implementing effective recruitment strategies I generated over £1M in revenue for a training provider within 6 months. I configured and deployed a CRM with APIs to add SMS functionality and automated reminders to bolster information session attendance. Utilising this system, I created a Kanban-style workflow to streamline onboarding processes leading to a 200% increase in student enrolment.
Founding and operating this business honed my self-determination, adaptability, problem-solving, and client management skills through which I was able to gradually grow the business. The landscape changed due to a combination of regulatory changes and COVID-19-related closures and I decided to cease operations.
HSBC (Commercial Banking Support) : Contracted as part of the Commercial Banking team, I acted as a point of contact for all queries regarding business account openings and government relief packages. Advised clients on eligibility, process, and audited applications to ensure compliance with KYC-related requirements. I also provided technical support to users of online and telephone banking services troubleshooting issues regarding access, authentication, and transactions.
My time at HSBC further developed my ability to provide effective support whilst maintaining compliance in a regulated environment, solving both technical and non-technical issues, and effectively managing client communications.
Peoples Place Community Partnership (IT Support) : is an MSP and IT training company focused on IT support training. I volunteered to assist with the cloud migration for The Light House Community Centre, a community hub based in North London. My contribution includes backing up data from the IT Suite and Fileserver using Robocopy, Network Drives, and RDP. I also utilised a specialised PowerShell script to grab Windows Keys and automatically save these to specified folders. Exposure to the use of Microsoft Azure to manage the provisioning of the IT suite and Microsoft Intune to manage devices.
While the Light House Community Centre only had around 20 devices, this project introduced me to some of the activities involved with cloud migration including data migration and account provisioning.
Projects
The Cloud Resume Challenge: The aim of this project is to create a digital resume with a working visitor counter using a range of AWS Services. This page is the result of this project - more information can be found in a dedicated blog post on the home page. This project utilises the following services: S3, DynamoDB, CloudFront, CloudWatch, API Gateway, Lambda, Amazon Certificate Manger, IAM, GitHub, GitHub Actions, Python & JavaScript.
Key Competencies:
• Analytical thinking and problem-solving skills derived from varied experience including the founding of a business, enabling me to quickly identify problems and implement effective solutions.
• Excellent communication and interpersonal skills honed through interactions with clients, students, and colleagues, fostering strong relationships and ensuring effective collaboration.
• Self-determination and adaptability in navigating dynamic work environments, allowing me to work quickly to identify and fill any gaps in knowledge, acclimate to new responsibilities and teams, and hit the ground running.
Education:
AWS Solutions Architect Associate, Amazon Web Services
April 2023 — April 2023
BSc (Hons) Economics & Accounting, Brunel University Uxbridge , 2:1 with Honours
September 2011 — July 2014
I look forward to the opportunity to discuss in more detail how my experiences and skills equip me to effectively solve problems and drive impactful change.